At Grace RCM, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our medical billing and revenue cycle management services.

Information We Collect

Personal Information

When you contact us, request our services, or interact with our website, we may collect personal information, including:

  • Full name
  • Email address
  • Phone number
  • Business or practice information
  • Any additional information you voluntarily provide

Billing Information

To deliver our medical billing and revenue cycle management services, we may collect billing-related information, including payment details, insurance information, and other data required to manage your account and provide our services.

Website Usage Information

We may automatically collect non-personal information about your visit to our website, such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the website
  • Referral sources

This information helps us improve our website, enhance user experience, and better understand visitor needs.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

  • Provide medical billing and revenue cycle management services
  • Respond to inquiries and support requests
  • Improve the quality of our services
  • Maintain customer relationships

Billing & Account Management

Your billing information is used to:

  • Process payments
  • Manage invoices and accounts
  • Maintain accurate financial records

Communications

We may use your contact information to send:

  • Service updates
  • Important account notifications
  • Appointment confirmations
  • Company announcements
  • Newsletters and promotional communications (where permitted)

You may opt out of marketing communications at any time.

Information Sharing & Disclosure

Grace RCM values your privacy and does not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

We may share information only when necessary to:

  • Deliver our services through trusted service providers operating under strict confidentiality agreements
  • Comply with applicable laws, legal obligations, or lawful government requests
  • Protect the rights, property, or safety of Grace RCM, our clients, or others

SMS Privacy Statement

By providing your mobile phone number, you consent to receive SMS messages from Grace RCM regarding our services, appointments, billing updates, and customer support.

You may opt out at any time by replying “STOP” to any SMS message.

SMS consent and phone numbers collected for SMS communication will never be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information using industry-standard security practices, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Your Privacy Rights

You have the right to:

  • Access your personal information
  • Request corrections or updates
  • Request deletion of your personal information where permitted by law
  • Opt out of marketing communications

To exercise these rights, please contact us using the information provided below.

Children’s Privacy

Our website and services are intended for individuals and businesses aged 18 years or older. We do not knowingly collect personal information from children under the age of 18.

Changes to This Privacy Policy

Grace RCM reserves the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately upon publication on this website. We encourage you to review this page periodically to stay informed of any updates.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.

Grace RCM

Address:
7901 4th St N #29739
St. Petersburg, FL 33702

Email:
info@gracercm.com

Phone:
(786) 435-8571

Thank you for choosing Grace RCM. We appreciate your trust and remain committed to protecting your privacy while delivering reliable medical billing and revenue cycle management solutions.

Get an Expert Assessment

Managing medical billing and revenue cycle operations can be complex. Grace RCM is here to help your practice improve efficiency, maximize reimbursements, and reduce administrative burdens.

Take the first step toward optimizing your revenue cycle today.

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